Project and Operations Manager

BrainFinance is a leading financial technology company that provides responsible and constructive credit solutions to consumers. We are redefining access to credit with our revolutionary technology that uses machine learning and automation capabilities to deliver better, simpler financial services to everyone.

We are looking for a Project/Operations Manager who possesses exceptional organizational and operational skills, exhibit strong judgment, be adaptable to a variety of tasks, show resourcefulness and initiative, work diligently, responsive, and demonstrate excellent communication skills and social savvy.

What You’ll Do:

• Maintain a list of ongoing projects related to administration and technology development, conduct frequent follow-ups with employees to ensure they are progressing and report updates to stakeholders;
• Structure the procedure by department, implement optimized processes, documentation, and ensure that it is working properly;
• Track expenses by project and department;
• Define and analyze projects;
• Identify problems and optimize procedures;
• Selecting initiatives related to third party agreements, managing implementation, managing expenses, managing renewals, frequent review of projects, being the point of contact;
• Monitor the implementation of mandatory legal projects e.g. (Francization, Bill 25);
• Ensure that the team maintains a high level of rigor to achieve development and set goals;
• Organize meetings and follow up with team leaders on a weekly basis. Ensure good communication and teamwork;
• Validate employee performance and follow up with HR to ensure action is taken; and
• Gather, analyze, interpret and communicate data to optimize digital product development, business decisions and customer experience;
• You understand cybersecurity threats, regulations, and best practices and are always prepared to implement and manage cybersecurity measures to protect digital products, data, and infrastructure; and
• Strong expertise in application programming interface (API) integration to enable seamless data exchange and interoperability between software systems, platforms and stakeholders.

What You’ll Be Bringing to The Team:

• Project Management: ability to plan, execute and complete complex projects within scope, time and budget constraints;
• Understanding of the fintech industry: knowledge of financial technology products, services and trends, including regulations, security and risk management;
• Agile/Scrum methodologies: ability to work in an iterative, incremental and flexible environment using agile methodologies, such as Scrum or Kanban;
• Finance, technology, legal and administration skills;
• Operational skills in call center, service desk;
• Technical skills: understanding of software development lifecycle, digital product development, UX/UI design, coding and data analysis;
• Communication skills: ability to communicate effectively with cross-functional teams, stakeholders, customers and management in verbal and written form;
• Leadership skills: ability to motivate, inspire and lead teams through goal setting, conflict management, mentoring and coaching;
• Strategic Thinking: ability to align digital product development with business goals, market needs, user experience and the competitive landscape, while remaining agile and adaptable to change;
• As we provide the majority of our services in 7 provinces in Canada, the candidate must be able to communicate effectively in English to fulfill their duties.

What We Offer:

• Health & Dental Insurance;
• Virtual Healthcare Program;
• RRSP contribution;
• Flexibility to work remotely from Montreal or at our office headquarters!
• Day off on your Birthday!
• Commuter Benefits (Bixi, Opus);
• Team building, 5 to 7 PM networking and office activities;
• Office Perks (fresh fruits, snacks, games and relaxation spaces);
• Paid training subscription tools;
• Sports Wellness Program.

Schedule: 8-hour shift.

Job Types: Full-time, Permanent.

Ability to commute/relocate: Montréal, QC, reliably commute or plan to relocate before starting work.

BrainFinance is hiring!